Health Services


We highly encourage electronic prescriptions instead of faxes or hard copy prescriptions to get faster service. Please have providers send e-scripts to: DoD Charleston AFB (204 W. Hill Blvd., Joint Base Charleston, SC 29404). Once filled, medications are held for five calendar days. If medications are not picked up in that time, they will be returned to the shelf. To refill it again, patients must repeat the entire process and wait the allotted time. Beginning Oct. 2, 2023, the pharmacy window will be open for pickup Monday – Friday, 8 a.m. – 4 p.m. You may call to speak with a pharmacy representative during those hours; however, please note that phone lines are closed 11:45 a.m. – 1 p.m. for lunch.
Activating New Medications: For new prescriptions or renewals, you must “activate” prescriptions by speaking with pharmacy staff on the phone, checking in at the pharmacy kiosk, texting our ‘Q-Anywhere’ texting activation service (see bottom of this page for more information), or dropping off a hard-copy prescription. Once the check-in process is complete, pharmacy staff will begin to process and fill your prescriptions. If your prescription is a hard copy paper prescription, it will be ready for pickup in two duty days, after 2 p.m. If same-day pickups are required for any medications, you must activate the prescription through the phone, Q-Anywhere, or by using the pharmacy kiosk, before 3 p.m. The prescription may also be sent to an off-base pharmacy if a medication is urgently needed.
Transfers: We can transfer current prescriptions from other pharmacies, except for certain controlled medications or formulary restrictions. Simply fill out our transfer form and we will contact your previous pharmacy within five duty days to transfer the prescription.
Refills: Refills are called in through our automated refill line at 843-963-6833. Select Option 1 for pharmacy inside pickup; select Option 2 for the 24/7 ScriptCenter machine. Follow the options, and you will be prompted to enter your eight digit date of birth and your prescription number. First-time users of the 24/7 ScriptCenter machine with no login or DOD ID card in-hand to scan will need a prescription number to enroll the patient.
Pick up: Once you receive notification from our pharmacy that the prescription is ready for pickup, please proceed to the pharmacy pickup window. There is no need to check in at the kiosk again or to pull another ticket. Prescriptions designated for the ScriptCenter will be available in the 24/7 ScriptCenter daily after 5:30 p.m.
How to use Q-Anywhere: Text the phrase “Get in line” to 877-459-6006 and follow all text prompts. Once finished, the message will read, “You are now in line as (number) at Pharmacy; we will text you when your prescription is ready.” After you receive the message, proceed to the pharmacy pickup window or the ScriptCenter to pick up your medication. There is no need to check in with the pharmacy again or to pull another kiosk ticket.

TRICARE Pharmacy Program

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:

  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.

Contact Us



Refill Line



Monday, Tuesday, Thursday, and Friday, 7:30 a.m. to 4:30 p.m.
Wednesday, 7:30 a.m. to 12 p.m.


Building 364, First Floor

Don't forget to keep your family's information up-to-date in DEERS.