Pharmacy

We fill new prescriptions and refills at no cost for covered medications for active duty service members, active duty family members, retirees and their family members.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can come back later to pick them up.

NOTE: Our facility does not auto-activate prescriptions upon submission from your provider. Prescriptions must be activated using one of the options detailed below.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand carry a written prescription to our pharmacy.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DoD Charleston AFB 204 W Hill Blvd 29404
• NCPDP/NPI number: 1972602134

If you hand-carry a written prescription:

Fill out the envelope provided in the pharmacy lobby, place your prescription inside the envelope, and hand it to a pharmacy team member.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Q-Anywhere - Fastest and Preferred

Scan the QR code below or go to cxmlink.com/DHAMTF2951.

Follow the prompts on your computer or mobile device.

• Enter the names of the medications needing to be activated, or the name of the provider and date that you were seen.
• To get text updates, you’ll need to enter your cell phone number.

Option 2: In Person

Go to the pharmacy lobby and check in at the kiosk.

• Follow the on-screen prompts to check in. Wait for your ticket number to be called, then speak with a technician to activate your prescription.
• To get text updates, you’ll need to enter your cell phone number.

Option 3: Call the Pharmacy

• Call (843) 484 3736, select option 1, then option 5 to speak with a technician and activate your prescription.
• Processing times may vary based on pharmacy staffing and resources. Note: This is the least preferred option.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: By Phone

• Call our pharmacy refill line at (843) 484 3736. Follow the prompts to select where you want to pick up your refills, option 1 for pharmacy lobby or option 2 for the 24-Hour Script Center, then select option 1 for prescription refill.
• Enter the prescription number for each medication needing to be refilled.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 2: In Person

Go to the pharmacy lobby and check in at the kiosk.

• Follow the on-screen prompts to check in. Wait for your ticket number to be called, then speak with a technician to request your refills.
• To get text updates, you’ll need to enter your cell phone number.

Option 3: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.
• If you are not a registered user, you’ll need to sign up first.

Note: Refills require a 3-duty-day turnaround. If you are out of your medication, please speak with a technician.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

ScriptCenter is located on the lefthand side of the front of the medical group and is available 24/7. Certain items may not be available from the ScriptCenter, such as refrigerated medications or medications needing to be mixed prior to pick up. Pick up prescriptions using one of the following options:

• Enroll using your ID card or member DoD ID number to create a User ID and PIN. Login and pick up using your User ID and PIN.
• Without ID card or member DoD ID number, select “Single Prescription Pick Up” and enter the prescription number and patient name and date of birth.

Note: Prescriptions are loaded into the ScriptCenter at 12 p.m. and 5 p.m. daily. Prescriptions activated after 3 p.m. will be available the following duty day after 5 p.m.

Main Pharmacy

For prescription pick up, go to one of the designated pick-up windows in the pharmacy lobby.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the blue MedSafe container located at the Main Clinic Pharmacy, Urgent Care Pharmacy or Sabal Clinic Pharmacy.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.