Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. If you need assistance with enrollments, referrals, or civilian PCM change requests, please call Humana at 1-800-444-5445.  

Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.


 

Contact Us

Phone

Patient Advocate
843-963-6957
843-963-6761
 
BCAC/DCAO
843-963-6710

Hours

Patient Relations/Advocate
Monday – Friday
7:30 a.m. – 4 p.m.
 
BCAC/DCAO
Monday – Friday
7:30 a.m. - 4 p.m.

Location

Patient Relations/Advocate
Building 364, Suite 1035

BCAC/DCAO
Building 364, Suite 1035
Don't forget to keep your family's information up-to-date in DEERS.
Don't forget to keep your family's information up-to-date in DEERS.