Case Management
THE ROLE OF THE CASE MANAGER
Case Managers are registered nurses who work with the medical staff and patient to arrange care in the hospital, at home, or in the community. The Case Manager will also provide information about the most appropriate services as recommended by your PCM or other specialists. Case Managers do not make diagnoses or treatment decisions; enrollment in the Case Management program is a voluntary agreement between the patient and staff.
Case management can help by:
• Collaborating with members of your health care team to coordinate your health care needs
• Assessing, planning, educating, advocating, and facilitating resources/benefits for you
• Assist in evaluating your health care options
• Reducing burden and streamline appropriate utilization of care
• Providing advocacy, support, and education
• Monitoring for progress and desired outcomes
Why Would I Need Case Management?
The need for case management services is determined through collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.
You or Your Family Member May Need Case Management Services if You Have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period